Privacy Policy

GlobifyIT Ltd ("GlobifyAI", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, platform, AI systems, phone services, and integrations (collectively, the "Platform").

This policy applies to web users, mobile users, phone/voice users, AI agent users, and API-connected users.

1. Information We Collect

1.1 Account Information

When you create an account, we may collect:

• Full name
• Email address
• Business or organisation name
• Secure login credentials

1.2 Social Media & Third-Party Data

When you connect third-party services such as Facebook, Instagram, LinkedIn, Google, or X, we may access:

• Account or Page ID
• Page or profile name
• Permissions you approve
• Content created, scheduled, or published through the Platform

We only access data explicitly authorised by you and strictly follow third-party API policies.

1.3 Phone, Voice & AI Interaction Data

If you use AI phone agents or voice features, we may process:

• Phone numbers (masked or hashed where possible)
• Call timestamps and duration
• AI-generated responses
• Call recordings or transcripts (where enabled)

Calls may be recorded or transcribed only for service delivery, quality assurance, and legal compliance.

1.4 Technical & Usage Data

We may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Platform usage and activity logs

2. How We Use Your Data

We use your data to:

• Operate and maintain the Platform
• Authenticate users
• Manage integrations and automation
• Publish and schedule social media content
• Provide AI-powered services
• Improve performance and security
• Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process data based on:

• Your consent
• Contractual necessity
• Legitimate business interests
• Legal and regulatory requirements

4. Data Security

We use industry-standard security measures including encryption, secure servers, and restricted access controls. However, no system is completely secure, and use of the Platform is at your own risk.

5. Data Sharing

We do not sell or rent personal data.

We may share data only with:

• Trusted infrastructure and cloud service providers
• Legal authorities when required by law

6. Data Retention & Deletion

• Data is kept while your account is active
• You may request deletion at any time
• Disconnected integrations automatically revoke access

7. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Object to certain processing

Contact: support@globifyit.com

8. Updates to This Policy

We may update this Privacy Policy. Continued use of the Platform means acceptance of updates.

9. Contact Details

Company: GlobifyIT Ltd

Jurisdiction: United Kingdom

Email: support@globifyit.com